The third call to HP.

Ah so my original plan was to continually call HP everyday until I get my laptop adapter in the mail. So my third call was today because last Monday they said that it would take about 2 business days for me to receive my adapter. I called them again saying the same old reference number so that they dont have to ask me for my name, phone number and laptop serial number. Then this time I got a lady. It was mostly guys I have spoken to about this. I informed her for the current situation. ‘I was suppose to get a laptop adapter on Monday but since I didnt they said that they would send one asap which would take about 2 business days. They said that but when I checked online for the status, the status was not updated. It wasnt shipped. Now when am I getting my adapter?’ She calmly informed me that I will be on hold while she finds more information. :sowhat: 2 minutes later… ‘Well it turns out that they have run out of stock of adapters. They will be sending you an email for a set date on when you will be receiving the adapter but it is likely that you will be getting it on Oct 29.’ So I’ll be getting it on Oct 29? Yes… so she says. She better be friggin accurate on this because if I dont get my adapter by Monday. I will be calling them again and this time I wont be so nice. I might just yell. :x

PS. It took me about 3 calls to find the reason why they havent sent me the adapter. The first 2 calls I got was with 2 guys who didnt even bother finding out why my adapter wasnt sent. At least with this lady that I spoke, she bothered to call them and ask why I didnt get it and gave me the reason that they ran out of stock. :irked: Typical men.

This entry was posted on Thursday, October 25th, 2007 at 9:29 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.

11 Responses to “The third call to HP.”

  1. Mallory says on October 26th, 2007 at 7:59 am :
    Mozilla Firefox 2.0.0.8 Windows XP

    I had similar issues with HP when I ordered my laptop. The first laptop I received had a loose part rattling around in it. When I went to return it, they completely messed up the order resulting in being charged twice for the same laptop, changing the personal info on my account and the password so I couldn’t log in to change it. Then it took forever to get the new one because it had to be custom built. But now I have my wonderful laptop, so I’m happy. Good luck with getting your adapter! Hopefully it comes when they said it will be coming.

  2. Amy says on October 26th, 2007 at 6:51 pm :
    Mozilla Firefox 2.0.0.8 Windows XP

    OMG. That’s absolutely awful of HP. SUEE! :D

  3. Emily says on October 29th, 2007 at 2:56 pm :
    Mozilla Firefox 2.0.0.8 Windows XP

    I hate having to call customer support for ANYTHING. They always put me on the automated voice things that I hate! Then I get an operator that doesn’t know what the hell is going on, so they transfer me to someone else and 3 out of 5 times, my call will get dropped :? Haha, it sucks but I hope you finally get your laptop adapter, if not then ask to talk to the supervisor!

  4. samantha says on October 30th, 2007 at 4:15 pm :
    Mozilla Firefox 2.0.0.8 Windows XP

    I hate customer service people sometimes.
    Well it’s the 30th, did you get your adapter on time?

  5. (Olivia) says on October 30th, 2007 at 8:03 pm :
    Mozilla Firefox 2.0.0.8 Windows XP

    I would have to be getting some sort of discount on the adapter (I assume they’re not base enough to charge you for shipping). That delay and the run around is really ridiculous. It’s a big company, I’m sure you weren’t the only one waiting. Those guys knew what was up.
    Anyway, I hope it came!

  6. Meli says on November 3rd, 2007 at 5:54 pm :
    Mozilla Firefox 2.0.0.9 Windows XP

    Yeah, I’d be pretty ticked off too! :irked: Dell, thank goodness, hasn’t been too bad to me, but then I haven’t had TOO many problems I couldn’t fix myself. I’d rather get a mac. Oh yes, a beautiful, shiny mac.

  7. janelle says on November 4th, 2007 at 7:01 am :
    Mozilla Firefox 2.0.0.3 Windows XP

    hooray for the lady! so now you have that adapter? :heart:

  8. janelle says on November 5th, 2007 at 5:43 am :
    Mozilla Firefox 2.0.0.3 Windows XP

    i hope you already got that adapter since it’s already november

  9. Amy says on November 7th, 2007 at 3:15 pm :
    Mozilla Firefox 2.0.0.8 Windows XP

    I hope you got your adapter. They really should be more active in following up with these sort of problems.

  10. Sami says on November 7th, 2007 at 4:05 pm :
    Mozilla Firefox 2.0.0.9 Windows XP

    Trying to get anything accomplished involving technology is impossible. I’ve spent so many hours on the phone talking to hundreds of different people concerning my electronics and such. It’s insane. I mean really how hard is it to just find out the problem and fix it. It’s their job to help you. Grr, I know how you feel.
    But I hope all of your calls finally got it through to them that you want your adapter and you get it. :D

  11. Kelly says on November 8th, 2007 at 7:08 pm :
    Internet Explorer 7.0 Windows XP

    Why didn’t they just tell you it was backordered in the first place. dumb companies!

Leave a Reply